1 (800) 285-2584
Experts on duty 8am-Midnight EST, including weekends.1 (800) 285-2584

All Lift Chairs - Return Policy


When your new lift chair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new lift chair the manufacturer will repair it at no cost to you, or replace it with a new lift chair at the manufacturers option.

Except for customized lift chairs, if the correct lift chair is delivered, but you don't like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number at 919-231-0364, let us know you want to return the lift chair, and we will send you a Return Authorization Release Form by either fax or email. Upon the return of your signed form we will issue a return authorization number.

Customer will be responsible for packaging and shipping the lift chair. If you do not have the original box one may be purchased at the cost of the box plus shipping. Once the lift chair is received at the manufacturers facility in like new condition, we will refund your purchase price of the chair, less a 15% restocking fee and the freight charges involved. If you paid by credit card, credit will be issued back to the card. If you paid by check a check will be mailed to you. The credit process will take 30-45 days.


Customized lift chairs are not returnable. This includes any chair which you change the fabric to one from another line, upgrade the fabric, use your own fabric, change the pocket to the left side, add heat & massage, etc. The Leather Lift Chair is also a customized chair. Please understand that this helps us keep our costs down, as customized lift chairs cannot be resold.


If your lift chair has left the warehouse and you cancel there will be a freight charge of $100.00 and a 15% restocking fee. However, customized lift chairs cannot be cancelled once they are put into production. This includes the Leather Lift Chair.

If your lift chair has not left the warehouse there is a $50 cancellation fee.

Thank you for your patronage.

Bath Lifts
No returns for hygenic reasons.

Leather Lift Chairs
These products are custom made, so there are no returns. Cancellations cannot be made once production has started.

Medical Chairs
All Winco Geri chairs carry a 15% restock fee plus freight both directions. Minimum freight charge is $200.

Massage Chair Collection
No returns on any massage chair.

Toilet Seat Lifts
No returns. This is due to the fact that Federal law prohibits it.

Seat Lifts-Manual /Power
10 day return policy applies. Please call to receive a return authorization number.