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All Lift Chairs - Return Policy


To return a lift chair call us at 1-800-926-5351.  A return authorization form will be sent to you.  Return the completed form and we will issue you an RA number and advise you on the best way to ship the product.  Specific return policies are below:

  • Returns must be shipped within 10 days of delivery in the original packaging.  
  • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply. 
  • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
  • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee
  • Stock chairs canceled prior to shipment subject to $50 cancellation fee
  • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
  • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.


All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product. 

Bath Lifts
No returns for hygenic reasons.

Leather Lift Chairs
These products are custom made, so there are no returns. Cancellations cannot be made once production has started.

Medical Chairs
All Winco Geri chairs carry a 15% restock fee plus freight both directions. Minimum freight charge is $200.

Massage Chair Collection
No returns on any massage chair.

Toilet Seat Lifts
No returns. This is due to the fact that Federal law prohibits it.

Seat Lifts-Manual /Power
10 day return policy applies. Please call to receive a return authorization number.



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